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Broker Starter Frequently Asked Questions

1. What is Lendtrex Broker Starter?

Broker Starter is the first product from Lendtrex, a standalone software brand for commercial mortgage professionals. It is designed to connect borrower relationships, financing transactions and the responsibilities of the brokerage.

2. Who is Broker Starter designed for?

Independent commercial mortgage brokers and smaller brokerages that need a consistent operating structure. Academy enrollment is not a requirement.

3. How does it differ from a generic CRM?

Its operating model separates the ongoing borrower relationship from each financing opportunity, with a commercial mortgage pipeline, assigned tasks and transaction context.

4. Is Broker Starter commercially available today?

Not yet. Subscription availability will be announced when Broker Starter is ready for commercial use.

5. Can one borrower have multiple financing transactions?

Yes. One Contact can be linked to multiple Opportunities, keeping each financing transaction distinct from the ongoing relationship.

6. How does financing intake handle repeat inquiries?

Adaptive intake reuses existing Contacts where appropriate, creates new Opportunities for new transactions, and assigns review tasks. It updates an existing transaction only when there is a clear match; ambiguous inquiries are routed for review.

7. How are pipeline progression and responsibilities organized?

An 11-stage commercial mortgage pipeline and assigned tasks organize transaction progress. Closed or lost transactions require an authorized, recorded reopening action. Tracking a stage does not execute or guarantee funding.

8. Does it organize lenders and referral relationships?

Lender and referral profiles keep contacts, tasks, and transaction associations together. Automatic lender matching and commission payments are not supported.

9. Does it support follow-up and email broadcasts?

Assigned tasks and one-time email broadcasts support follow-up. Broadcasts require an authorized audience, consent, suppression checks, and a verified sender.

10. What dashboard and revenue information is supported?

The dashboard provides opportunity, stage, and task metrics within each user’s access permissions. Revenue reporting and fee collection are not currently supported.

11. Is a DSCR calculator included in the product direction?

The DSCR calculator supports educational analysis of property income and debt service. It is not underwriting, a lender quote, or a financing commitment.

12. Which capabilities are still being developed?

Live provider integrations and e-sign activation are still being validated. Reference screenshots illustrate brokerage workflows and may differ from the current interface.

13. How are permissions and customer data separated?

Organization boundaries and role-based permissions control access to customer data. Authentication and audit records support account security and traceability.

14. Can Broker Starter connect to existing tools?

Provider integrations are still being validated. Customer-specific compatibility and migration support must be confirmed before use. Calendar synchronization and unrestricted integrations are not currently supported.

15. What will the subscription cost?

Subscription pricing will be published before subscriptions open.

16. What are the billing, renewal and cancellation terms?

Billing, renewal, cancellation, and any minimum commitment will be disclosed before a subscription is offered.

17. How will usage charges, onboarding and support work?

Usage charges, onboarding options, and support details will be published with the subscription plan. Applicable charges will be disclosed before activation.

18. Is Broker Starter included in Commercial Broker Academy tuition?

No. Broker Starter is a separate software subscription. Commercial Broker Academy is an intended introduction and distribution channel; tuition does not include the software and enrollment is not required to subscribe.

19. Does software replace brokerage expertise?

No. Broker judgment, borrower communication, lender relationships, transaction structuring and execution remain essential. The product organizes the work rather than replacing the broker.

20. Can I purchase, start a trial or activate an account here?

No. This website provides product information. Purchasing, trials, and account activation are not available here.

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